Travel AI
Travel and tourism brands are using Conversational AI to enhance customer engagement by offering 24/7 support, personalized travel recommendations, and seamless booking processes. AI-driven tools help streamline customer interactions, automate FAQs, and provide instant assistance with itinerary changes or booking confirmations.
Additionally, they boost e-commerce by integrating upselling opportunities for hotels, flights, and experiences directly within the conversation, leading to improved conversion rates and customer satisfaction.
Our Case Studies
Bristol Airport (UK) | Conversational AI Customer Service Chatbot
Bristol Airport (BRS) is at the forefront of innovation in the UK transport sector, and saw the opportunity to leverage Generative Artificial Intelligence (AI) to re-shape the way they inteact with passengers.
“Customers to Bristol Airport historically have a lot of questions around areas like parking or security, especially when plans change”, said Richard Thomasson, Head of Customer Operations Bristol Airport. “An AI chatbot from Voxly Digtial is a great opportunity to make a difference - providing real-time answers and 24/7 information”.
