Consumer Brands AI
Consumer brands are using Conversational AI to enhance customer engagement by providing instant, personalized support across various digital channels. These tools enable seamless interactions, from answering product inquiries to guiding customers through purchasing decisions, ultimately driving eCommerce conversions. By integrating AI with data-driven insights, brands are also creating tailored experiences that increase customer loyalty and streamline the shopping journey.
Here are some of the brands we've helped go #AI-First.
Our Case Studies
Mars M&Ms | Red Recommends
Tackle Streaming Indecision! Red Recommends was an Alexa and Facebook chatbot service that helped viewers navigate options across various streaming services, marking the first voice activation marketing campaign for Mars Wrigley Confectionery UK. The Alexa skill was only live for a promotion period in 2018, but you can still visit the Facebook Chatbot.
Unilever | Recipedia
Discover recipes tailored to your needs, get step-by-step instructions and save your recipes for later. Say goodbye to fiddly recipe book page-turning: you’re going hands-free! Get to know your new kitchen friend by saying “Alexa, open Recipedia”.
Unilever closed down this service in 2021 due to a shift in priorities.
Unilever | Voice Strategy 2020
Like many brands, Unilever has been experimenting with Conversational AI and voice apps for years. Working with partners like Voxly Digital, they have a global portfolio of voice-services for the haircare category. However, the value and business case for voice in this space was less clear. We helped them understand best practice approaches and establish the strategic role of voice for haircare shoppers.
P & G Victoria
Listen to fantastic tips on Fashion & Beauty, Health & Wellbeing, and Home & Garden – or how about motivational quotes? You can also hear product information and customer reviews for your favourite household brands, including Olay, Pantene, Oral-B, Flash and Fairy. Plus, if you like the sound of a product, you can simply add it to your Amazon shopping list – and don’t forget to ask for “offers” so Alexa can deliver the latest samples and money-off coupons straight to your inbox.
About Us
Voxly helps global brands scale their digital capabilities in Advertising, Commerce, and Customer Support with AI.
We offer Voxly Vision: An Agentic AI Co-Pilot that scans advertising creative to ensure compliance against complex brand rules and responsible marketing regulations. By replacing slow manual sign-offs with near-instant reporting, it helps protect brands from costly legal fines and reputational damage while accelerating speed-to-market.
We also offer AI based solutions for Conversational Marketing and Customer Service. Our clients include Diageo (multiple brands including Don Julio, Baileys, etc), the UK Royal Navy, and Bristol Airport in the UK.
Led by Ravi Lal and Elliot Brock, we are based in Paddington, London, and our services span strategy, design, development, and in-life optimization.
Voxly is a trading name owned by Dolphin Haley LTD, and we hold both ISO 27001 and Cyber Essentials certifications.