Blog
Case studies, research and news on Conversational AI for advertising, commerce and customer support.
The UK Voice-Assistant Market: 5 Insights You Need to Know
Voxly Digital explores the UK voice-assistant market, revealing that 7 in 10 people use voice assistants like Alexa, Google Assistant, or Siri. With rising daily use, smart-speakers drive higher engagement, while voice search and music remain the top reasons for frequent usage. Discover the latest trends in UK voice technology.
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How has 2020 changed voice-habits?
Explore how the UK's lockdown in 2020 reshaped voice-assistant habits. Voxly Digital's insights reveal shifting user behavior, growing use cases, and changes in trust and confidence with Amazon Alexa and Google Assistant.
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The RSPCA comes to Amazon Alexa & Google Assistant
Voxly Digital partnered with the RSPCA to create a voice donation service on Amazon Alexa and Google Assistant, allowing UK users to engage with the charity, learn about campaigns, and make donations through voice technology, enhancing accessibility and interaction.
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Tommy’s Midwife Voice-App for Amazon Alexa & Google Assistant
Voxly Digital developed a free-search voice algorithm for Tommy’s Midwife, allowing expectant mothers to ask health-related questions via Amazon Alexa and Google Assistant. Learn how this bespoke solution streamlines customer service by providing tailored, real-time answers and supporting pregnancy journeys with expert information.
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The National Hope Service crowdsources Whatsapp voice-notes of thanks for our NHS
Voxly Digital launched The National Hope Service, a WhatsApp chatbot that lets the public send voice-notes of thanks to NHS workers. NHS staff can receive these heartfelt messages of support whenever they need a boost, creating a personal and meaningful way to show appreciation.
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Building a World-Class Chatbot in the Haircare Category: 7 Lessons from a UX Designer
Explore 7 key lessons from Voxly Digital's Conversational UX Specialist on building a world-class chatbot for Unilever's All Things Hair. Learn how Athena offers personalized hairstyle recommendations, dynamic user interactions, and a co-creative experience that drives product discovery and engagement.
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Time to shine, Alexa. Getting the UK through Isolation
Voxly Digital's Time to Shine Alexa report reveals how UK voice-assistant usage surged during COVID-19 isolation. From entertainment to emotional support, voice apps like Alexa and Google Assistant became vital tools for keeping users engaged, informed, and connected during the lockdown. Discover how this shift may shape long-term habits.
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